Get in Touch With Us
Whether you have a question about how we review casino sites, want to flag an update, or have a concern about something on this page, you are in the right place. This page explains the best way to reach the team at Online Casinos USA and what to expect after you do.
How to Contact Us
Email is the most reliable way to get a message to us. Every email is read by a member of the team and we aim to reply within two working days. Please write to us at [email protected].
A short description of what your message is about at the top helps us route it to the right person and get back to you faster. You do not need to fill in every detail upfront — just enough context to make a start.
What You Can Write to Us About
We hear from readers for a wide range of reasons. The most common ones are listed below, but nothing stops you from writing outside these categories.
- Content questions — If something in one of our reviews or guides is unclear, or you want to know more about how we assess a particular casino, ask away.
- Corrections and factual updates — We take accuracy seriously. If you spot information that looks out of date or incorrect, please tell us what page it is on and what needs a second look. We will investigate and update the content where warranted.
- Feedback on our reviews — Disagree with an editorial rating, or think a casino we cover deserves more — or less — prominence? We are interested in reasoned perspectives and review them as part of ongoing quality checks.
- Commercial and partnership enquiries — If you represent a casino brand or an affiliated organisation and want to discuss how we work with commercial partners, please introduce yourself and outline what you have in mind. Note that commercial arrangements do not determine how we rank or rate casinos — our editorial process is independent.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, please say so in your message. We will point you toward appropriate support resources. You can also reach the National Problem Gambling Helpline at 1-800-522-4700, available 24 hours a day, or visit ncpgambling.org.
- General suggestions — Have a topic you would like us to cover, or a type of casino comparison you have not found elsewhere on the site? Reader suggestions have shaped some of our most useful content.
What Happens After You Send Your Message
When your email arrives, it goes to a real person — not an automated filter. We do not use scripted auto-replies as a substitute for a genuine response. You can expect a substantive reply within two working days. During particularly busy periods it may take a little longer, and we appreciate your patience when that happens.
If you are writing about a factual matter — a bonus term that has changed, a casino that has updated its licence status, a payment method we have listed incorrectly — please include the page URL where you saw the information. That speeds things up considerably on our end.
A Note on How We Work
Online Casinos USA is an independent comparison site covering casino brands available to players in the United States. Our reviews are based on research and editorial assessment. Where we have commercial relationships with the casinos listed on this site, those relationships do not determine rank order or ratings — our methodology applies the same criteria to every option we cover.
We publish this contact page because transparency matters in this space. If something we have written has affected a decision you made — in any direction — we want to hear about it. Reader feedback is a genuine part of how we maintain and improve the site.
If you are exploring how we evaluate new casino sites in the US market, you may find our overview of the newest licensed options a useful reference for understanding the standards we apply.
Responsible Gambling — A Standing Reminder
Because this site covers real-money online gambling, we include a standing note here for anyone who needs it. Gambling is a form of entertainment, not a source of income. Outcomes are determined by chance and cannot be predicted or guaranteed.
- Only gamble with money you can afford to lose.
- Set deposit and time limits before you start playing.
- Use the self-exclusion tools available at any licensed casino.
- Never gamble with borrowed money or to recover losses.
- If gambling stops being enjoyable, stop playing and seek support.
For immediate support in the US, call the National Problem Gambling Helpline: 1-800-522-4700 (free, confidential, available 24/7). You can also use their online chat service at ncpgambling.org. State-level resources are also available — search for your state's council on problem gambling for local services.
Thank you for visiting this page. We look forward to hearing from you at [email protected].